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FAQs

Do you have a minimum order?

Yes, our minimum order value is £30.00, which excludes set-up, delivery, and VAT. We don't have a minimum order quantity, so you can order just one item.

Do you provide samples?

We have a selection of our most popular products available at our Chesterfield office, and you are welcome to make an appointment to come and look. We also have a large selection of fabric swatches and catalogues.

What format do you need my logo in?

Please submit vector files, such as PDF, EPS, SVG, or AI, if possible. Raster files, such as JPG or PNG, can be used if necessary. Don't worry if your logo doesn't have the exact colours you want – we can easily change this to ensure they work with the background on which they'll be placed.

How much is logo set-up for decoration?

We charge a one-time fee of £20.00 to set up your logo for embroidery or print. This is then saved for future orders that use the same logo.

How do I upload my logo?

When you add decoration to an item, you will be prompted to upload your logo. If you are an existing customer, you will be able to select a logo from your account that you have previously set up.

What if I don’t have my logo to upload when ordering?

When you add decoration to an item, you will be given the option of having us contact you for your logo. This will allow you to place an order, and you may then send your logo at your convenience when we contact you via email.

Should I have embroidery or print?

Although most items can be printed or embroidered, depending on the logo, one decoration method may produce a better result. Designs with colour gradients or fountain fills, for example, can be printed as is, but gradients cannot be stitched. After you place an order and we receive your logo, we may contact you to make a recommendation on the decoration method.

Can I check my order before it’s produced?

Yes, don't worry! Before production, we will always send you a visual representation of your items for approval.

How long will my order take?

  • For undecorated items, we aim to complete all orders within 5 working days of receiving full payment.
  • For decorated items, we aim to complete all orders within 10 working days of receiving full payment.
  • For Snickers items, we aim to complete all orders within 15 working days of receiving full payment.

Turnaround times are determined by stock availability and the speed with which proofs are accepted. Your order will be shipped within 24 hours of being completed.

What does delivery cost?

Postage for a tracked next-day courier service with a specified delivery slot is £8.50 + VAT. If you live locally to our Chesterfield offices, you can collect your order free of charge.

How can I pay?

All major credit and debit cards, as well as Apple Pay, and Google Pay are accepted. Cheques are not accepted.

Can I bring in my own garments for you to decorate?

Yes, you are welcome to bring your own clothing to us. The price will vary depending on the number of items and logos - a breakdown can be found here. Please contact us first to discuss your options.

Do you hold stock?

Even though we print and embroider in-house, we do not hold stock. All stock is specially procured in accordance with order requirements, and as such, we rely on stock information from our suppliers. If an item is currently unavailable from our suppliers, we will always contact you as soon as possible to inform you of your options. Typically, these will include:

  • Replacement item - Due to our extensive product line, we can usually recommend a suitable alternative product that will meet your needs.
  • Backorder - Items are frequently restocked within a few days and can be put on 'backorder' to be delivered as soon as they become available. We will notify you of the estimated re-stocking date.
  • Full refund - If none of the above options are appropriate, we will gladly issue a full refund for any item that is currently unavailable.
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