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Refunds and Returns

Giraffe Graphics LTD Returns Policy

Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:

  • Goods that have been embroidered or printed.
  • Goods that have been assembled in line with your requirements.
  • Goods that have been specially procured in line with your requirements and do not form part of our standard range.

This does not affect your statutory rights. You may return any undecorated item bought from us within 14 days of delivery, providing it is suitable for resale. We will also pay the return carriage costs (if a receipt is shown) for exchanges or refunds where the return is our error or the material is deemed to be faulty.

Making a Return

Contact our Customer Services team by calling 01246 766770, or by email to Please have your order number on hand so we can quickly find your account.

Return the unworn garments to us in their original packaging.

You will be fully refunded via the same method originally used to pay for your order. We aim to complete refunds within 5 working days of receiving the returned items.

Please note: If you have not requested a return within 14 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.

Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers, there is no such thing as a 'standard size'. Manufacturer-supplied sizing information is available on every product. Giraffe Graphics is not responsible for:
  • Spelling, punctuation, or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options, such as product type or size.